![]() ![]() If you’re frustrated, take a few deep breaths before calling. When you do call, be polite and courteous. Call during non-peak hours, such as early in the morning. Need help dealing with the customer service reps? Make sure to have all your information ready before you call (such as account or card numbers, billing statements, or whatever you think you may need, depending on your issue). You can view FAQ or send an email to customer service, as well as a number of other things. Or if you prefer the Internet over the phone, Capital One’s customer service center is here. There is also a phone number for online banking, if you have a question about your checking or savings account or other banking services. If you have a Capital One credit card but live outside the U.S., call collect to 001-80. This number is for if you have a question about your personal credit card account, such as a question about your billing statement or a fee increase. What is the contact information to do this? What should I have handy when I call them?Ī: Capital One’s credit card customer service number is 1-80. Mastercard is a registered trademark, and the circles design is a trademark with Mastercard International Incorporated.Q: I need to call Capital One customer service. This benefit is limited to one account credit per calendar year.ħ See your new Guide to Benefits for details, as terms and exclusions apply. The account credit will be applied to your account within 6-8 weeks from the time of the purchase. For details about the REI Cooperative Action Fund, please see .Ħ You will earn $50 account credit when you use your card to make an REI Co-op Experiences purchase, including multiday and single-day trips and instructional courses. REI may change the benefit or named charity in future years. Earned rewards are usually visible online within 10 days, but may take up to 2 statement cycles to post to your account.ĥ The 501(c)(3) Fund makes grants to nonprofits that promote justice, equity and belonging in the outdoors. Rewards are not earned for pending transactions rewards will be earned when the transaction posts to your credit card account. Cash advances and balance transfers are not considered purchases and will not earn rewards.Ĥ To redeem rewards, accounts must be in good standing, which means that they cannot be suspended, restricted, delinquent or otherwise in default. Earnings will apply to net purchases only. Purchases made on promotional credit plans at REI do not qualify for rewards.ģ You will earn 1.5% back in REI Co-op Mastercard Rewards on all other purchases. You will also earn 5% back in REI Co-op Mastercard Rewards for donations made to the 501(c)(3) REI Cooperative Action Fund at or in-store at point-of-sale. Purchases include full-price and discount-price items, REI gift cards, services, fees and REI adventure travel-invoiced trip payments. ![]() The new earn rate for mobile wallet purchases not made at REI Co-op is 1.5%.Ģ You will earn 5% back in REI Co-op Mastercard Rewards on net purchases (purchases minus any credits or returns) made at REI retail locations and REI.com. 1 50% more in rewards means your reward earn rate for non-mobile wallet purchases outside of REI has increased from 1% to 1.5%. ![]()
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